Crappy customer service… Can not started to mortgage manager. Already been re-finance process. Turned-in all files, overlooked 5 closings. Nonetheless waiting! Taking a loss. Cumbersome customer care. Crappy contract! How performed they arrived at cuatro.5 mil inside conversion process? Pose a question to your Claims Attorney Work environment.
It continue move us to the brand new loan processors
Awful customer care. I was speaing frankly about a refinance as zero closer to closing than just I became during the June. Customer care try bull crap. They just transfer me to each person, i clickcashadvance.com/installment-loans-ar/ola am also bounced up to instance a basketball. Very disappointed and you may furious and you will in the morning moving my financial asap. Do not highly recommend The fresh Rez at all.
My financing try which have Ditech and it also is actually sold to help you New Rez
Don’t use NEWREZ….most significant mistake I’ve made. Come trying to refi. Due to the fact Get it is now Oct however prepared. You will find sent an equivalent papers in many times. Cannot come to some body because of the cell phone. My loan try recognized 8 weeks in the past however prepared. The organization are a joke wade someplace else.
The latest Rez ‘s the worst mortgage lender!! This new Rez named and open to refi my personal financing within a good lower interest. The mortgage Manager Ryan informed me it will be simple “no issue”. He and told you no need for another appraisal while the financing was only 12 months dated and in addition we weren’t bringing one more income away! HA… 5 weeks later on he is requesting docs it have. The borrowed funds Processor usually do not understand the docs I publish on the safer site. The positively worst lender I’ve ever worked with! Rescue this new anger and acquire another financial!!
NewRez/Shellpoint obtained our mortgage off Ditech. Earliest commission so you’re able to NewRez was in , and this i install through the NewRez website having automated payments toward first of every month. Most of the went really up until . They never ever grabbed the brand new payment which had been said to be taken from your family savings! We did not notice until we had a visit on regarding particular uncommon number stating they certainly were NewRez, did not consult with him or her while we don’t recognize the amount. Looked at our account on the internet thru their site and low and you can behold new October payment had not already been immediately obtained! Had to the cell phone having NewRez customer service immediately to obtain away what was happening and try advised it had been particular sort of “glitch”. Mind you, costs having been transferring to possess payment really well since the ! There can be many cash in the family savings because of it! We spoke with a couple more individuals to the , with the next people using the fee over the telephone having the brand new report of the woman that there would be no later fees, no payment and it might be ACH. It is now and on their page it is appearing me personally that it is an unapplied payment! What on earth, here is the Oct step one payment and really should have been applied therefore Immediately into the . So we log in to the phone once more using them today and you will query what’s happening? Is actually told one she’d quickly demand it be placed on this new October commission and “you aren’t later” We contacted all of our financial immediately after conversing with NewRez with the and you can the bank said “no take to in the fee got asked because of the NewRez/Shellpoint, it (the financial institution) commonly closing any payment and in addition we have an abundance of money to fund cuatro numerous years of payments”! We have below 1 year left with this first mortgage and tend to be certainly provided going to the state attorneys general’s place of work, the higher company agency, hiring legal counsel and you can spending which off now. The on the web account which have NewRez suggests next payment are auto-repaid is scheduled having The fall of step 1, but if we try to glance at the booked automated repayments, it tells us we can not because the membership is actually “past due”. This is so that completely wrong with the of many levels! I have Not ever been later within the 30 age with your home loan percentage and then we has actually the ultimate credit score more 850! Are they today gonna screw our credit rating? Eliminate Him or her!
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